Tuesday, January 22, 2013

I'll show you mine if you show me yours

#loyalty is reciprocal. Loyalty is not one sided. There is give and take. As the business you are the parent in the relationship between you and your customer or guest. You first have to demonstrate your loyalty to your guest before they will reciprocate by giving their loyalty in return..

So don't skimp out on your #guestloyalty strategy do it and do it well.

Offer Personal on site benefits.
Offer in-house or in-group rewards.
Use automated data analysis to generate really good offers that ate relevant to your guest.
Do it well and your team will get behind it do it "stingy" and no one will.

So remember be mature, be the parent and love your guests/customers first and they will return that ten fold.

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